Refund policy

TrailWisely Returns Policy

TrailWisely LLC

Returns and exchanges on TrailWisely products are subject to the following terms and conditions.

Return Authorization (RMA Required)

All returns require a Return Merchandise Authorization (RMA) prior to shipment.

To request an RMA, please complete the TrailWisely Returns Form:
https://trailwisely.com/pages/returns

Returns sent without authorization will be refused.

Once your request is reviewed, a TrailWisely representative will provide an RMA number and return instructions.

Return Window

  • Returns must be requested within 30 days of delivery

  • Products returned outside this window will not be accepted

Eligibility Requirements

To qualify for a return and credit, all of the following conditions must be met:

  • Product must be new, unused, uninstalled, and in resalable condition

  • Product must be returned in original packaging, including all hardware, accessories, manuals, and documentation

  • Product must not be painted, modified, test-fitted, or altered in any way

  • The RMA number and original product number must be clearly marked on the outside of the package

  • Return shipping must be prepaid by the customer

    • We strongly recommend using a trackable, insured carrier

  • TrailWisely reserves the right to require proof of return shipment prior to issuing any credit

Customers are responsible for ensuring returned items arrive safely. TrailWisely is not responsible for lost or damaged return shipments.

Inspection & Refunds

All returned products are inspected upon receipt.

  • Approved returns will be refunded to the original form of payment

  • A 15% restocking fee will be deducted from approved returns

  • Original outbound shipping charges are non-refundable

Credits are typically processed within 7–10 business days after inspection.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify TrailWisely within 48 hours of delivery.

  • Photos of the product, packaging, and shipping label may be required

  • Eligible items will be replaced with the identical product only

  • Installation costs are not reimbursable

  • If a replacement is issued, the original item must be returned within 30 days or the replacement will be charged

TrailWisely reserves the right to file carrier damage claims and determine the appropriate resolution.

Freight (LTL) Shipments

For large or freight-delivered items:

  • Inspect all freight shipments at delivery

  • Any visible damage, missing items, or discrepancies must be noted before signing

  • Shipments that are signed for without notation cannot be returned or refunded

  • Refuse delivery if damage is observed

Failure to follow these steps voids return eligibility.

Non-Returnable Items

Unless part of an approved warranty or shipping damage claim, the following items are not eligible for return:

  • Installed, used, or test-fitted items

  • Electrical components

  • Custom or made-to-order products

  • Clearance or final sale items

  • Wheels once tires have been mounted

  • Products damaged due to improper installation or misuse

  • Products modified from original condition

  • Freight items that were signed for without damage notation

  • Gift cards

General Conditions

  • TrailWisely does not offer exchanges for different products

  • Refunds are issued only after returned items are received and approved

  • TrailWisely reserves the right to refuse any return that does not comply with this policy